Troubleshooting

Coming soon as a standalone collection.

Troubleshooting today lives at the bottom of the article covering each feature, which is usually where you want it. This page is a shortcut into those sections.

---

Quick index

I cannot sign in

Symptom	Where to look
"Invalid email or password"	Sign in to Fuzopay
The 2FA code is rejected	Sign in to Fuzopay
Lost my authenticator app	Password and two-factor authentication
Lost my recovery codes too	Contact support@fuzopay.com
Never received the verification email	Verify your email address
Forgotten my password	Sign in to Fuzopay

My money has not arrived

Symptom	Where to look
A crypto deposit is missing	Deposit crypto into your Vault
I used the wrong network	Supported assets and networks
I sent the wrong asset	Supported assets and networks
A deposit says "Reversed"	Deposit crypto into your Vault
A USD payment has not appeared	Open and use your virtual USD account
My withdrawal has not arrived	Withdraw crypto from your Vault

I cannot do something

Symptom	Where to look
The Withdraw button is blocked	Withdraw crypto from your Vault
I am verified but still cannot withdraw	Two-factor authentication is off — turn it on
"KYC required" on a Vault card	Verification statuses explained
My verification failed	Verification statuses explained
I was asked for more information	Responding to a request for information
The Edit profile button is gone	Update your profile details
I cannot change my email	Update your profile details

Something looks wrong

Symptom	Where to look
A device I do not recognise is signed in	Manage active sessions
I received a security alert I did not trigger	Manage active sessions
My balance does not match my transactions	Track your transactions and activity
A suspicious email or message	Official Fuzopay links and resources
I am not receiving notifications	Notification preferences

---

Three things that fix most display problems

1. Refresh the page. Messages beginning "We couldn't load…" are almost always transient.
2. Clear your filters. A missing transaction or notification is usually hidden behind a stale type, status, or date filter.
3. Wait for the page to finish loading. Several screens hold placeholder shapes until every piece of data arrives, so a half-loaded page is not a broken one.

---

When to contact support instead

Stop troubleshooting and write to support@fuzopay.com straight away if:

• Funds were sent on the wrong network or as the wrong asset. Speed matters here.
• A device you do not recognise is signed in.
• You shared a password, recovery code, or authenticator code with anyone.
• A withdrawal has not arrived 24 hours after being broadcast.
• Your verification failed and you do not know why.

See How to get support from the Fuzopay team for what to include so we can resolve it on the first reply.