YOUR VAULT
Supported assets and networks
Which asset and network your Vault accepts, how to read the network label, and what happens if you send the wrong thing.
Your Vault accepts one asset on one network at a time, and both are shown on your deposit screen. This article explains how to read that screen and why the distinction matters so much.
Where to find the authoritative answer
Vault → Crypto Deposit → Deposit crypto.
That screen is the only place that is always correct for your account. Two fields at the top tell you everything:
| Field | Example | What it means |
|---|---|---|
| COIN | USDC |
The only asset this address accepts |
| NETWORK | ERC20 Ethereum(eth) |
The token standard, then the chain |
Important. Do not rely on this article, a screenshot, a chat message, or a saved note for the asset and network. Configuration changes. The deposit screen does not lie.
How to read the network label
The label has two parts, and both matter.
The standard — ERC20 — is the token format. It tells your sending wallet how the token
behaves.
The chain — Ethereum, Polygon — is the actual network the transfer travels over.
The catch is that the same standard runs on more than one chain. ERC20 on Ethereum and
ERC20 on Polygon are not interchangeable, even though the address format looks identical
and your wallet will happily let you send to either.
Matching the standard is not enough. You must match the chain.
Fuzopay's currently recognised chains are:
| Chain code | Network | Standard |
|---|---|---|
ETH |
Ethereum | ERC20 |
MATIC |
Polygon | ERC20 |
Which of these applies to your account is shown on your deposit screen. The banner on that screen reads "We are trying to add more networks!" — more will be added over time.
What Fuzopay does not accept
Sending any of these can result in permanent loss:
- A different token on a supported network. Sending ETH, MATIC, USDT, DAI, or any other token to a USDC address.
- The right token on an unsupported network. USDC exists on many chains — Solana, Tron, Arbitrum, Base, Avalanche, BNB Chain and more. Only the network shown on your screen works.
- NFTs or any non-fungible token.
- A transfer from an exchange that does not let you choose the withdrawal network. If the network selector is missing or does not offer the network on your deposit screen, do not use that exchange for this transfer.
Warning. Sending an unsupported asset, or the right asset on the wrong network, can result in permanent loss. Those funds cannot be recovered automatically.
If you sent the wrong thing
Act quickly. Outcomes depend on what happened.
The right asset, but on an unsupported network
The funds exist on a chain your Vault does not watch. They are not lost from the blockchain's point of view, but they are not visible to Fuzopay and will not appear in your balance.
What to do: email support@fuzopay.com immediately with the transaction hash, the network used, the amount, the asset, and the sending address. Recovery is a manual process handled case by case, and it is not always possible.
A different token to your deposit address
Same situation, different cause. The token sits at an address that only credits the configured asset. Contact support with the same details.
A completely wrong address
If you sent to an address that is not yours at all, Fuzopay cannot help. Nobody can reverse a blockchain transfer. Contact the owner of the receiving address if you know who they are.
What support will need
Have all of this in your first message — it removes a full round trip:
- The transaction hash
- The network you sent on
- The asset and amount
- The sending address
- The destination address you used
- The date and time, with your timezone
Avoiding the mistake
Send a test transfer first. Before a large deposit, send a small amount and confirm it arrives. The network fee on the test is cheap insurance.
Screenshot the deposit screen before you leave it. Compare the network in your sending wallet against the screenshot rather than against memory.
Check the network selector, not just the asset. Most exchanges default to whichever network is cheapest for them, not the one you need. It is a separate dropdown and it is easy to miss.
Compare the first four and last four characters of the address after pasting. This catches clipboard-hijacking malware, which is common and silent.
Do not reuse an address from an old email, chat, or note. Open the deposit screen every time.
Withdrawals
Withdrawals follow the same rule in reverse. The withdrawal form shows a Network field, and your destination address must be a valid address on that network. The form validates the address as you type and blocks obviously invalid ones, but it cannot know whether an address that is valid in format actually belongs to you on the right chain.
See Withdraw crypto from your Vault.
Frequently asked
Can I deposit a different asset if I convert it first? Convert it in your own wallet or exchange to the asset shown on your deposit screen, then send that. Fuzopay does not convert on arrival.
Will more networks be supported? The deposit screen says more are being added. There is no date, and this help center will not give one until it ships.
Is my deposit address permanent? It is stable for the asset and network shown. Re-check the screen before each large transfer in case configuration has changed.
Can I have addresses on more than one network? Your deposit screen shows the asset and network currently configured for your account. If more than one becomes available, the screen shows the selectors for choosing between them.
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