Withdraw crypto from your Vault

Withdrawing sends funds from your Fuzopay balance to an external wallet you control. It is the one action with two separate security requirements, and it cannot be reversed once confirmed.

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Before you begin

Both of these must be true. Either one missing blocks the withdrawal.

1. Identity verification approved

Your KYC status in Settings must read Verified or Verified — more information requested. Any other status blocks withdrawals.

See Identity verification, step by step.

2. Two-factor authentication enabled

The withdrawal screen states it directly:

Enable two-factor authentication. Two-factor authentication is required before you can withdraw.

If it is off, the screen offers Go to account settings. Turn it on there, then return.

See Password and two-factor authentication.

You will also need:

• A destination address you control, on the network shown in the form.
• Enough balance to cover the amount plus the network fee.

Warning. Send to an address you have verified you control. On-chain transfers cannot be reversed, and Fuzopay cannot recover funds sent to the wrong place.

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Make a withdrawal

Step 1 — Choose who you are sending to

Open Vault → Send → Send money.

Pick a saved recipient, or choose to send somewhere new. Three kinds of recipient exist:

Recipient	What it is
Wallet	An external crypto address
Fuzopay account	Another Fuzopay user, found by their email address
Bank account	A payout destination — see Bank Send on the Vault

Saving one is optional but worth it if you send regularly: "Save someone you send to often." The name you give a recipient is private — "Only you can see this name."

Sending to a Fuzopay account looks the account up by email and confirms Account found before continuing. If there is no match you will see No Fuzopay account found for this email.

Step 2 — Enter the amount

Set how much to send. The network fee is shown here, and again before you approve.

Step 3 — Confirm

Check the destination and the amount. On-chain transfers cannot be reversed, so this is the point to re-read the address rather than after.

Step 4 — Verify the send

Headed Verify this send, and this is the step to know about: a send needs two codes, not one.

Important. "Sends to an external wallet need both checks. Enter them in any order." One is a 6-digit code emailed to you, the other is your authenticator code. Signing in with two-factor authentication is not enough on its own — each send is approved separately.

Then select Approve and send.

The verification window is time-limited. If you take too long you will see "This verification window expired before both codes were entered." — start the send again; nothing has moved.

Step 5 — Progress and completion

The send is broadcast and its progress is shown, then a completion screen confirms it. Track it afterwards in Transactions.

Tracking a withdrawal

Find the entry in Transactions, filtered to Crypto send.

The detail view shows:

Field	Notes
Destination	The address you sent to
Transaction hash	Reads Not yet broadcast until it reaches the network
Network fee	What the transfer cost
Confirmations	Progress toward finality on-chain

Once the transaction hash appears, you can look it up on a block explorer to see network-side progress independently of Fuzopay.

If a withdrawal fails, the detail view says so and advises:

Contact support if this withdrawal hasn't arrived within 24 hours of being broadcast.

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Error messages explained

These come from Fuzopay when a withdrawal is rejected. Each maps to a specific cause.

Message	What it means	What to do
Identity verification is required before withdrawing.	KYC not approved	Complete verification
Enable two-factor authentication in Account settings before withdrawing.	2FA is off	Turn it on in Settings
This account is currently restricted from withdrawing. Contact support.	A restriction is on the account	Email support — the reason is not shown on screen
Enter a valid destination wallet address.	Address rejected server-side	Re-check the address and network
The amount is below the minimum withdrawal amount.	Under the configured minimum	Increase the amount
The amount doesn't cover the estimated network fee.	Fee would exceed what you are sending	Increase the amount
Insufficient balance for this withdrawal.	Amount plus fee exceeds your balance	Reduce the amount or deposit more
Withdrawals are temporarily unavailable. Please try again later.	A temporary system issue	Wait and retry; contact support if it persists

Note. A minimum withdrawal amount applies, and it is set by configuration rather than being a fixed published figure. If you hit the minimum, the message tells you — increase the amount and try again.

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Troubleshooting

The Withdraw button is greyed out or shows "KYC required"

Your verification is not approved. Check Settings → KYC status and see Verification statuses explained.

I am verified but still cannot withdraw

Two-factor authentication is almost certainly off. It is a separate requirement. Open Settings and switch Multi-factor authentication on.

My withdrawal is stuck at "Not yet broadcast"

It has been accepted but not yet sent to the network. This is usually brief. If it has not changed after several hours, contact support with the withdrawal reference.

It has been broadcast but has not arrived

Look up the transaction hash on a block explorer for that network. If the network shows it as confirmed, the funds have arrived at the destination address — check the receiving wallet is watching the right network and the right token. If it has not arrived within 24 hours of being broadcast, contact support.

Can I cancel a withdrawal?

No. Once confirmed and broadcast, the transfer is on the blockchain and cannot be reversed by anyone. This is why the review screen asks you to check every detail.

Can I withdraw to a bank account?

Yes. Bank Send on the Vault pays out to a bank account you have added — see external crypto wallet.

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Related articles

• Identity verification (KYC), step by step
• Password and two-factor authentication
• Supported assets and networks
• Track your transactions and activity