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This Policy explains when Fuzopay can reverse, credit, or return value, and when a completed financial movement cannot be undone. It covers deposits, conversions, transfers, card spend, Flexible Earn, Staking, referral rewards, and promotional benefits.
Fuzopay is not a typical online store. Most activity on the platform is a payment, conversion, or yield position — not a merchandise purchase. A “refund” here means a reversal or credit we can actually complete under network rules, partner rules, and theTerms of Use. If a movement has already settled to another person, a merchant, a blockchain, or a locked term, we generally cannot pull it back.
This Policy applies to accounts on Fuzopay websites, applications, and related services operated by Fuzopay LLC. It should be read with the Terms of Use, thePrivacy Policy, and any product screen that shows a fee, rate, lockup, or confirmation before you act.
A confirmation screen is part of the record. If a fee, destination, or lockup was shown and you confirmed it, that action is treated as authorized unless we later find a platform error or unauthorized use.
These are withdrawals, settlements, or network results — not store returns:
Crypto deposits that credit your account are incoming value, not a purchase from Fuzopay. We do not “refund” a completed crypto deposit. If you sent assets to an unused or incorrect address that we do not control, we cannot recover them.
Bank deposits that never credit your available balance — for example a failed, returned, or rejected transfer — stay with the sending institution under that bank’s return process. If funds credit your account and you later want them out, that is a withdrawal or Transfer, subject to KYC: converting, spending, or withdrawing requires completed verification, with no exceptions.
Generating a crypto deposit address does not require KYC. Using those funds to convert, spend, or withdraw does.
Crypto Conversion is executed at a live published rate. Published conversion fees start as low as 0.5% and can be lower at higher VIP levels, as shown at the time of the trade. Once a conversion settles into your balance, it is generally final.
We may reverse or re-credit a conversion only if it never settled, was duplicated by a platform fault, or was executed for an amount or pair you did not confirm. Market movement after a confirmed trade is not a ground for reversal.
Transfers to another Fuzopay contact are typically instant and $0. A completed contact-to-contact Transfer cannot be pulled back. Before a first send to a new contact, we show their verified name so you can confirm the destination.
External bank transfers (ACH, wire, or SWIFT) move on the receiving network’s rails. After they leave Fuzopay, recall is not guaranteed and depends on the receiving bank. If a Transfer fails before it leaves, the value should remain in or return to your available balance.
Card transactions are paid to merchants through the card network. Refunds for goods or services must be requested from the merchant first. If the merchant issues a refund, it posts back through the network on that network’s timeline — not as an instant Fuzopay credit.
Cashback is a published reward on eligible card spend and can scale up to 3% at the top published tier. Cashback already credited for a later-refunded purchase may be reversed so the reward matches the final settled spend.
Flexible Earn pays a published yield of up to 9% APY with no lockup. You can withdraw available Flexible Earn value at any time, subject to verification rules. That withdrawal is not a refund of a purchase.
Staking pays a published ceiling of up to 10% / 11% / 12% APY on 3 / 6 / 12 month terms. Principal and published yield are due at maturity under the term you accepted. Early-exit rules, if available, are shown at deposit. Rates are not guaranteed for future terms.
Published fees that were disclosed and charged for a completed service — including conversion fees as low as 0.5% — are generally not refundable. We may credit a fee if it was charged in error, charged twice, or charged for a service that did not complete.
Promotional credits, referral rewards, and VIP benefits follow the published terms of that program. Refer & Earn pays up to $500 per referral based on the referred person’s published activity tier. Rewards paid in error, or tied to a referral that is later reversed for fraud or duplicate accounts, may be clawed back.
VIP travel credit and other status benefits are not cash by default. Unused or unused portions are handled as stated on the VIP & Promotions page and in the offer you accepted. We do not invent a cash-out right that the offer did not publish.
Tell us promptly if you see a duplicate charge, a conversion you did not confirm, or activity you did not authorize. We will investigate and, where the record supports it, restore value we still control. We will never ask for your password, PIN, or seed phrase — in chat, email, or on the phone.
Open Live Chat or emailsupport@fuzopay.com. Include the approximate time, the product (Deposit, Conversion, Transfer, Card, Flexible Earn, Staking, or Refer & Earn), the amount, and any reference shown in your history. A complete file is reviewed faster than a screenshot with no context.
Reviews that we can decide from platform records are typically completed within a few business days. Cases that depend on a bank, card network, or blockchain confirmation follow that network’s clock. We will tell you if a partner has to act before we can.
Fuzopay LLC · 12555 Orange Dr, Davie, FL 33330 USA ·+1 (954) 862-1400 ·support@fuzopay.com
This Policy does not replace consumer rights that mandatory law requires in your jurisdiction. If a local rule requires a different result, that rule controls.